by Jillian Benbow on December 18, 2022
When it comes to community or courses, there is one universal truth: All roads lead to the customer outcome.
If you don’t know me, I’m the director of community experience at SPI Media.
Since the beginning of 2022, I’ve been focused on creating a new type of community experience that I’ve never actually seen before. It started when I was tasked to create a subscription model for our course catalog, but quickly evolved into something much more unique.
Throughout this project, my team has been looking to solve a problem we see in the online course space. Or perhaps a set of problems:
- Oversaturation. The online course space is oversaturated.